{"id":14,"date":"2025-05-27T09:05:59","date_gmt":"2025-05-27T09:05:59","guid":{"rendered":"https:\/\/modicozy.com\/?page_id=14"},"modified":"2025-05-27T09:05:59","modified_gmt":"2025-05-27T09:05:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/modicozy.com\/de\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<p class=\"has-text-align-center wp-block-paragraph\"><strong>Returns &amp; Refunds Policy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Modicozy, we\u2019re dedicated to ensuring our customers are fully satisfied with their purchases. If you\u2019re not completely happy with your order, our Returns &amp; Refunds Policy outlines how we can assist you.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.&nbsp;Eligibility for Returns<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items are eligible for return within&nbsp;<strong>30 days<\/strong>&nbsp;of the purchase date, provided they meet the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be\u00a0<strong>unused<\/strong>,\u00a0<strong>unworn<\/strong>, and in\u00a0<strong>original condition<\/strong>.<\/li>\n\n\n\n<li>The item must have all original\u00a0<strong>tags attached<\/strong>\u00a0and be in its original packaging.<\/li>\n\n\n\n<li>Proof of purchase, such as a receipt or order confirmation, must be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please note that certain items are non-returnable, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sale items<\/strong>\u00a0(unless defective or damaged)<\/li>\n\n\n\n<li><strong>Gift cards<\/strong><\/li>\n\n\n\n<li><strong>Customized or personalized products<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.&nbsp;Return Process<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return, please follow these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contact Us<\/strong>: Email our Customer Service team at\u00a0<strong>support@modicozy.com<\/strong>\u00a0with your order number and details of the item(s) you wish to return.<\/li>\n\n\n\n<li><strong>Return Authorization<\/strong>: We will review your request and, if eligible, provide return instructions.<\/li>\n\n\n\n<li><strong>Ship the Item<\/strong>: Securely package the item and send it to the address provided. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important<\/strong>: Please do not send your item back without a Return Authorization, as it may delay your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.&nbsp;Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approved Refunds<\/strong>: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within\u00a0<strong>7\u201310 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Rejected Refunds<\/strong>: If the returned item does not meet the eligibility criteria, we will notify you, and the item will be sent back to you.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.&nbsp;Exchanges<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to exchange an item for a different size or color:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Follow the steps under \u201cReturn Process\u201d to initiate the exchange.<\/li>\n\n\n\n<li>Exchanges are only possible if the desired item is in stock.<\/li>\n\n\n\n<li>If the item is unavailable, you will be offered a refund or store credit.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.&nbsp;Damaged or Defective Items<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your item arrives damaged or defective, please contact us within&nbsp;<strong>7 days<\/strong>&nbsp;of receiving the product. We will provide a replacement or a full refund, including shipping costs, as soon as the issue is confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.&nbsp;Late or Missing Refunds<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you haven\u2019t received your refund within the expected timeframe, please:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Check your bank account<\/strong>\u00a0for pending transactions.<\/li>\n\n\n\n<li><strong>Contact your bank or credit card company\u00a0<\/strong>processing times can vary.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If you still have not received your refund, please reach out to us at&nbsp;<strong>support@modicozy.com<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy At Modicozy, we\u2019re dedicated to ensuring our customers are fully satisfied with their purchases. If you\u2019re not completely happy with your order, our Returns &amp; Refunds Policy outlines how we can assist you. 1.&nbsp;Eligibility for Returns Items are eligible for return within&nbsp;30 days&nbsp;of the purchase date, provided they meet the following [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/modicozy.com\/de\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/modicozy.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/modicozy.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/modicozy.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/modicozy.com\/de\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":0,"href":"https:\/\/modicozy.com\/de\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"wp:attachment":[{"href":"https:\/\/modicozy.com\/de\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}